Effective Date: 06/15/2026 Last Updated: 06/15/2026
These Terms and Conditions / Reservation Agreement apply to all reservations, transportation services, airport transfers, hourly services, point-to-point trips, group transportation, and related services provided by AstreLane Chauffeur, operating in the San Diego, California area, referred to in this Agreement as "AstreLane Chauffeur," "Company," "we," "us," or "our."
By requesting, booking, confirming, paying for, or using transportation services provided by AstreLane Chauffeur, the client agrees to these Terms and Conditions on behalf of the client and all passengers included in the reservation.
For purposes of this Agreement, "client" means the person or entity booking, paying for, arranging, or using the service, including any passenger, travel arranger, company representative, or third party making the reservation.
For reservations, changes, cancellations, airport pickup assistance, billing questions, or general inquiries, please contact AstreLane Chauffeur using the contact information provided on our website or in your reservation confirmation.
All accepted reservations will be confirmed by email. A reservation is not valid unless AstreLane Chauffeur has issued a confirmation email.
Clients are responsible for reviewing the confirmation email and immediately notifying AstreLane Chauffeur of any errors, including errors involving date, time, pickup location, drop-off location, vehicle type, passenger count, luggage count, flight information, phone number, or special requests.
If you do not receive a confirmation email, please check your spam or junk folder and contact AstreLane Chauffeur immediately.
By booking or using AstreLane Chauffeur services, the client confirms that:
If any part of this Agreement conflicts with applicable law, the law will control, and the remaining terms will remain in effect to the fullest extent permitted.
The client is responsible for providing complete and accurate reservation information at the time of booking, including:
AstreLane Chauffeur is not responsible for delays, missed pickups, no-show charges, additional fees, or service issues caused by incorrect, incomplete, delayed, or outdated information provided by the client.
Reservation changes are subject to availability. A change to pickup time, pickup location, destination, route, vehicle type, passenger count, luggage count, or service duration may result in a revised rate. Changes requested within the applicable cancellation window may be treated as a cancellation and new reservation.
A reservation is confirmed only when AstreLane Chauffeur sends a written confirmation by email.
Verbal quotes, online inquiries, phone discussions, or text messages do not create a confirmed reservation unless AstreLane Chauffeur issues written confirmation.
The client is responsible for confirming that all information in the reservation confirmation is accurate. Failure to correct inaccurate information before service may result in additional charges, delay, no-show classification, or cancellation without refund.
All services are subject to vehicle and chauffeur availability at the time of booking.
Full payment is required at the time of reservation unless AstreLane Chauffeur approves different billing terms in writing.
By booking a reservation, the client authorizes AstreLane Chauffeur to charge the credit card or payment method on file for all amounts due under this Agreement, including but not limited to:
If payment is declined, AstreLane Chauffeur may cancel the reservation, refuse service, or require an alternate valid payment method before service begins.
A 25% service fee applies to all reservations. This fee covers administrative costs, fuel, mileage, operational expenses, and related service costs.
Unless the reservation confirmation expressly states otherwise, the service fee is not chauffeur gratuity.
Chauffeur gratuity, if any, is separate and optional unless specifically included in writing in the reservation confirmation.
Additional charges may apply for pickups or drop-offs outside the San Diego metropolitan area or outside AstreLane Chauffeur`s standard service area.
Out-of-area charges may include mileage, chauffeur travel time, vehicle positioning time, fuel, parking, tolls, lodging, meals, or other trip-related expenses when applicable.
A minimum surcharge of $25.00 applies to all pickups or drop-offs scheduled between:
10:30 PM and 5:30 AM
Holiday, special-event, high-demand, airport, venue, port, or access-related charges may apply when disclosed at booking or when incurred as part of the service.
Unless an inside-terminal Meet and Greet service has been specifically requested, confirmed, and paid for, passengers arriving at San Diego International Airport (SAN) should:
Airport pickup locations may change due to airport rules, construction, traffic control, security requirements, or San Diego County Regional Airport Authority instructions. Current airport signage, dispatch instructions, and airport-authorized pickup procedures will control over any older written pickup directions.
Passengers should not leave the airport or arrange alternate transportation without first contacting AstreLane Chauffeur. Leaving without contacting AstreLane Chauffeur may result in a no-show charge.
San Diego International Airport directs prearranged limousine and towncar pickups to designated ground transportation areas; however, the policy above keeps the wording flexible because airport pickup areas may change.
AstreLane Chauffeur may monitor flight status when accurate airline and flight number information is provided.
If accurate flight information is provided, airport waiting time generally begins from the actual posted landing time or the confirmed pickup time, depending on the reservation. If accurate flight information is not provided, waiting time may begin from the scheduled pickup time listed in the confirmation.
Unless otherwise stated in writing, the following airport waiting time is included:
| Airport Arrival Type | Included Waiting Time |
|---|---|
| Domestic flight arrival | Up to 30 minutes |
| International flight arrival | Up to 45 minutes |
Additional waiting time is subject to chauffeur and vehicle availability and may be charged at the applicable waiting-time rate.
An airport pickup may be classified as a no-show if the passenger:
Airport no-shows are charged 100% of the booked trip total.
For non-airport pickups, the first 15 minutes after the scheduled pickup time are complimentary.
After the 15-minute grace period, waiting time will be charged as follows:
| Vehicle Type | Waiting Time Charge |
|---|---|
| Sedan | $3 per minute |
| SUV / Mercedes S-Class | $4 per minute |
| 14-Passenger Van | $5 per minute |
A non-airport pickup may be classified as a no-show if the passenger does not appear, is not ready to depart, or does not contact AstreLane Chauffeur within 15 minutes after the scheduled pickup time.
Non-airport no-shows are charged 100% of the booked trip total.
If the chauffeur is able to wait beyond the grace period, waiting-time charges will apply. Waiting beyond the grace period is not guaranteed and depends on chauffeur availability, vehicle availability, and later reservations.
Hourly service begins at the scheduled start time stated in the reservation confirmation, regardless of when the passenger enters the vehicle.
Late passenger arrival does not extend the reserved service period unless AstreLane Chauffeur approves an extension and the client agrees to pay additional charges.
If the passenger does not appear during the reserved hourly service period, the reservation may be classified as a no-show and charged 100% of the booked trip total.
Additional hourly time is subject to availability and may be billed in increments determined by AstreLane Chauffeur.
Extra stops are not included unless listed in the reservation confirmation.
Additional stops begin at $25.00 per stop. Final charges may vary based on time, mileage, route, vehicle type, parking, tolls, airport fees, and service impact.
AstreLane Chauffeur may decline unscheduled stops that:
If a stop exceeds 15 minutes, if multiple stops are added, or if the trip materially changes from the original itinerary, the reservation may be converted to hourly service or billed for additional waiting time, mileage, and related charges.
The client must accurately disclose the number of passengers and the amount of luggage at the time of booking.
AstreLane Chauffeur may refuse to transport passengers or luggage that exceed the safe or legal capacity of the reserved vehicle.
Every passenger must have an available seat belt. No passenger may ride without a seat belt where required by law.
If the reserved vehicle cannot safely or legally accommodate the passengers or luggage due to inaccurate booking information, AstreLane Chauffeur may offer a larger vehicle if available. Additional charges will apply. If no suitable vehicle is available, the reservation may be cancelled or treated as a late cancellation or no-show.
All passengers must comply with applicable seat-belt and child-restraint laws.
Clients traveling with children are responsible for providing legally required child safety seats, booster seats, or other child restraints unless AstreLane Chauffeur has agreed in writing to provide them.
The client is responsible for properly installing and securing any child safety seat or booster seat. Chauffeurs are not responsible for installing, inspecting, or confirming the legal sufficiency of child restraint systems.
AstreLane Chauffeur may refuse to begin or continue service if a child is not properly restrained or if the vehicle would be operated in violation of applicable safety laws.
California law (the California Vehicle Code) requires occupants of vehicles, including limousines and other for-hire passenger vehicles, to use seat belts and other required safety restraints, and California publishes child safety seat and booster seat requirements through the California Highway Patrol and the California Department of Motor Vehicles.
AstreLane Chauffeur does not transport unaccompanied minors unless the service has been approved in writing before the reservation.
A parent, guardian, or authorized adult is responsible for providing accurate information and ensuring that all legal and safety requirements are met.
AstreLane Chauffeur may refuse service if transporting a minor would create a legal, safety, or operational concern.
The client is responsible for the conduct of all passengers.
Passengers must:
AstreLane Chauffeur may immediately refuse, suspend, or terminate service without refund if any passenger engages in unsafe conduct, illegal activity, harassment, threats, excessive intoxication, disorderly behavior, or any conduct that could endanger the chauffeur, passengers, vehicle, or public.
If service is terminated because of passenger conduct, the full fare remains due, and additional damage, cleaning, waiting-time, or return-transportation charges may apply.
Smoking, vaping, cannabis use, illegal substances, and alcohol consumption are strictly prohibited in all AstreLane Chauffeur vehicles.
Violations will result in the following charges:
| Violation | Charge |
|---|---|
| Smoking, vaping, cannabis, alcohol, odor, or sanitation-related cleaning | Minimum $2000.00 sanitation fee |
| Burns or damage to carpet, seating, panels, trim, or interior surfaces | Minimum $5000.00 per incident |
AstreLane Chauffeur may terminate service immediately without refund if this policy is violated.
Additional charges may apply for actual cleaning, repair, replacement, vehicle downtime, or lost revenue.
Pets are permitted only with advance notice and must be transported in a secured carrier unless AstreLane Chauffeur approves another arrangement in writing.
A cleaning fee of $495.00 will be charged if a pet is transported without a proper carrier, causes odor, sheds excessively, soils the vehicle, or requires additional cleaning.
This pet policy does not apply to qualified service animals protected by applicable disability laws. Qualified service animals are permitted without a carrier and without a pet fee.
AstreLane Chauffeur will not charge a pet fee, carrier fee, or cleaning fee solely because a passenger is accompanied by a qualified service animal. The service-animal handler is responsible for keeping the animal under control at all times. AstreLane Chauffeur may charge for actual damage caused by a service animal in the same manner it charges for damage caused by passengers or other animals.
Emotional support animals, comfort animals, therapy animals, and pets that are not qualified service animals may be treated as pets unless applicable law requires otherwise.
ADA guidance states that service animals are not pets, that transportation providers such as taxicabs, shuttles, and limousine services may not deny transportation because of a service animal, and that businesses may charge for actual damage caused by a service animal if they normally charge customers for damage.
The client is financially responsible for all damage, excessive cleaning, contamination, or loss caused by the client or any passenger in the party.
A minimum cleaning fee of $395.00 applies for excessive cleaning, including but not limited to:
The listed cleaning fee is a minimum charge. Actual charges may be higher depending on the severity of the incident and may include:
Damage charges will be assessed after inspection. AstreLane Chauffeur may charge the payment method on file after completing a reasonable assessment.
Documentation may include photos, videos, internal incident reports, repair estimates, vendor invoices, cleaning records, or other reasonable evidence. Cleaning may be performed internally by AstreLane Chauffeur or by a third-party vendor. Third-party receipts may not be available for internally performed cleaning or repairs.
AstreLane Chauffeur is not responsible for lost, stolen, damaged, or left-behind personal belongings.
Clients and passengers are responsible for checking the vehicle before exiting.
If you believe you left an item in a vehicle, contact AstreLane Chauffeur immediately. AstreLane Chauffeur will make reasonable efforts to locate and return the item.
The client is responsible for any shipping, courier, delivery, storage, or chauffeur-time costs associated with returning lost property.
AstreLane Chauffeur reserves the right to substitute or upgrade vehicles at its discretion in order to fulfill a reservation.
If the originally requested vehicle is unavailable due to mechanical issues, scheduling conflicts, safety concerns, fleet needs, affiliate availability, emergency conditions, or circumstances beyond AstreLane Chauffeur`s control, AstreLane Chauffeur may provide a vehicle of similar or greater passenger capacity when available.
Specific vehicle makes, models, colors, license plates, amenities, or chauffeurs are not guaranteed unless expressly confirmed in writing.
A vehicle substitution does not automatically entitle the client to a refund if the substituted vehicle reasonably accommodates the confirmed passenger and luggage requirements.
AstreLane Chauffeur may use qualified affiliate or partner transportation providers when necessary or appropriate to fulfill a reservation.
When affiliate or partner providers are used, these Terms and Conditions remain applicable to the reservation unless otherwise stated in writing.
AstreLane Chauffeur will make reasonable efforts to use professional providers; however, service may also be subject to airport, municipal, affiliate, or provider-specific rules.
Clients are encouraged to notify AstreLane Chauffeur of accessibility needs, mobility devices, medical equipment, or special assistance requests at the time of booking so that reasonable arrangements can be made when available.
Advance notice is not required for qualified service animals.
AstreLane Chauffeur will make reasonable efforts to accommodate accessibility requests consistent with applicable law, vehicle availability, safety requirements, and operational limitations.
AstreLane Chauffeur may refuse to transport equipment or items that cannot be safely loaded, secured, or accommodated in the reserved vehicle.
To maintain vehicle availability and service quality, the following cancellation policy applies.
All cancellations must be submitted to AstreLane Chauffeur in writing.
A phone call may be used for urgent assistance, but a cancellation is not effective unless received and confirmed by AstreLane Chauffeur in writing.
| Service Type | Minimum Notice Required | Late Cancellation Fee |
|---|---|---|
| Airport Transfers | 24 hours | 100% of booked trip total |
| Point-to-Point Services under 2 hours | 24 hours | 100% of booked trip total |
| Hourly Services | 48 hours | 100% of booked trip total |
| 14-Passenger Van Bookings | 14 days | 100% of booked trip total |
| Vehicles with 15 or More Passengers | 30 days | 100% of booked trip total |
Reservations made within the applicable cancellation window are fully non-refundable.
For purposes of this policy, "booked trip total" includes the base fare, service fee, vehicle charges, confirmed add-ons, and any costs already incurred by AstreLane Chauffeur.
Cancellation requests are measured from the scheduled pickup time unless the reservation confirmation states otherwise.
Special events, holidays, weddings, proms, wine tours, long-distance trips, multi-vehicle reservations, affiliate reservations, and custom transportation arrangements may have stricter cancellation terms. Any stricter or special cancellation terms must be stated in the reservation confirmation or separate written agreement.
Changes requested within the applicable cancellation window are subject to availability and may result in additional charges.
AstreLane Chauffeur is not required to approve changes requested within the cancellation window.
A material change requested within the cancellation window may be treated as a cancellation and new reservation. Material changes include, but are not limited to:
If AstreLane Chauffeur cannot accommodate the requested change, the original cancellation policy remains applicable.
Approved refunds will be issued to the original payment method unless AstreLane Chauffeur agrees otherwise in writing.
Refund processing time may depend on the payment processor, bank, or credit card issuer.
Service fees, no-show charges, late cancellation charges, affiliate costs, airport fees, parking fees, tolls, and other costs already incurred may be non-refundable.
No refund will be issued for unused service time, passenger delay, early termination due to passenger conduct, inaccurate reservation information, or voluntary cancellation within the applicable cancellation window.
Billing questions or disputes must be submitted in writing to AstreLane Chauffeur within 7 days after the charge appears.
The client must identify the disputed charge and provide a clear explanation of the dispute.
AstreLane Chauffeur will review billing disputes in good faith. Submitting a billing dispute does not suspend the client`s responsibility for undisputed amounts.
Nothing in this section limits any non-waivable rights the client may have under applicable law.
AstreLane Chauffeur will make reasonable efforts to provide timely service; however, pickup times, arrival times, and travel times are not guaranteed.
AstreLane Chauffeur is not responsible for delays, missed flights, missed appointments, missed events, loss of business, or related losses caused by:
Clients are responsible for selecting pickup times that allow sufficient travel time. Chauffeurs may select routes based on safety, traffic, weather, road conditions, airport rules, and efficiency. Route requests will be accommodated when reasonable but are not guaranteed.
In the event of a mechanical issue, vehicle breakdown, chauffeur emergency, accident, or other service interruption, AstreLane Chauffeur will make reasonable efforts to provide a substitute vehicle, alternate chauffeur, affiliate vehicle, or other practical solution.
AstreLane Chauffeur`s liability for a service interruption is limited to the amount paid for the affected service, except where prohibited by law.
AstreLane Chauffeur is not liable for indirect, incidental, consequential, special, or punitive damages, including missed flights, missed events, lost profits, lost opportunities, or inconvenience.
AstreLane Chauffeur reserves the right to refuse, suspend, or terminate service when reasonably necessary due to:
If service is refused or terminated due to the conduct, condition, or actions of the client or passengers, the full booked trip total remains due.
AstreLane Chauffeur collects customer information for reservation, dispatch, billing, communication, safety, customer service, and legal compliance purposes.
Customer information may be shared with chauffeurs, dispatchers, payment processors, affiliates, service providers, insurance representatives, or legal/regulatory authorities as reasonably necessary to provide service, process payment, resolve disputes, comply with law, or protect AstreLane Chauffeur`s rights.
AstreLane Chauffeur does not sell customer information.
By providing a phone number or email address, the client agrees that AstreLane Chauffeur may contact the client regarding reservations, confirmations, chauffeur information, pickup instructions, billing, lost property, or service-related issues. Message and data rates may apply.
All services are subject to applicable federal, state, local, airport, port, and venue rules.
AstreLane Chauffeur may modify pickup procedures, routes, staging, waiting locations, or service instructions as required by law, airport authority, security personnel, traffic control, or venue management.
The client and passengers must comply with all applicable laws and lawful instructions from chauffeurs, airport personnel, venue personnel, and public authorities.
To the fullest extent permitted by law, AstreLane Chauffeur is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to transportation services, including but not limited to missed flights, missed appointments, missed events, lost profits, loss of business, emotional distress, inconvenience, or alternate transportation costs.
Except where prohibited by law, AstreLane Chauffeur`s total liability for any claim arising from a reservation or service is limited to the amount paid to AstreLane Chauffeur for the affected service.
Nothing in this Agreement limits liability where such limitation is prohibited by applicable law.
To the fullest extent permitted by law, the client agrees to indemnify and hold harmless AstreLane Chauffeur, its owners, officers, employees, chauffeurs, contractors, affiliates, and agents from claims, damages, losses, costs, expenses, and liabilities arising from:
This section does not apply to the extent a claim is caused by AstreLane Chauffeur`s gross negligence, willful misconduct, or conduct for which indemnification is prohibited by law.
These Terms and Conditions are governed by the laws of the State of California, without regard to conflict-of-law rules.
Any dispute arising from or related to these Terms, a reservation, or transportation service shall be brought in a court of competent jurisdiction in San Diego County, California, unless applicable law requires otherwise.
If any provision of this Agreement is found invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it valid and enforceable, if permitted by law.
Failure by AstreLane Chauffeur to enforce any provision of this Agreement does not waive the right to enforce that provision later.
Any waiver must be in writing and signed by AstreLane Chauffeur.
These Terms and Conditions, together with the reservation confirmation and any written addendum issued by AstreLane Chauffeur, constitute the entire agreement between the client and AstreLane Chauffeur regarding the reservation.
If there is a conflict between the reservation confirmation and these Terms, the reservation confirmation will control only for trip-specific details such as date, time, vehicle type, pickup location, destination, and price. These Terms control all general policies unless AstreLane Chauffeur expressly agrees otherwise in writing.
AstreLane Chauffeur may update these Terms and Conditions from time to time.
The version in effect at the time of booking will generally apply to the reservation unless a change is required by law, airport rule, safety requirement, or written agreement.
By booking, confirming, paying for, or using AstreLane Chauffeur services, the client acknowledges that the client has read, understood, and agreed to these Terms and Conditions.
The client accepts responsibility for all passengers included in the reservation and for all charges authorized under this Agreement.
